Refund policy

RETURNS & REFUNDS

At Aruha, we want you to have a positive experience with your purchase.

Returns

If you receive a product that is damaged, defective, incorrect, or has an issue with your order, please contact us at info@aruha.ae as soon as possible.

Please include your order number and details of the issue so that our customer service team can review your request.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us with your order details and, where applicable, photographs of the product and packaging.

We will review the issue and provide the appropriate resolution.

Refunds

If a refund is approved, the refund will be processed using the applicable payment method and according to the relevant payment provider's processing time.

Personal-Care Products

For hygiene and safety reasons, opened or used body-care products may not be eligible for return.

Return Conditions

Products must be returned in their original condition and packaging where applicable. Products that have been opened, used, damaged, or altered may not be eligible for return.

Contact Us

For return or refund enquiries, please contact:

Email: info@aruha.ae

Please include your order number and a clear description of your request.